International Journal of Quality and Service Sciences seeks to embrace a holistic view of quality and service sector management openly promoting quality and service sciences. It has become one of the main channels for communication of multi-and-interdisciplinary research practices
Aims and scope
The International Journal of Quality and Service Sciences (IJQSS) seeks to explore various aspects of quality and services as closely interrelated phenomena in the context of ongoing transformation processes of organizations and societies. Thus the journals’ scope is not limited to micro perspectives of organizational and management related issues. It seeks further to explore patterns, behaviours, processes, mechanisms, principles and consequences related to quality and services in a broad range of organizational and social/global processes. These processes embrace cultural, economic, social, environmental and even global dimensions in order to better understand the past, to better diagnose the current situations and, hence, to design better the future.

The journal seeks to embrace a holistic view of quality and service sector management and explicitly promotes the emerging field of ‘quality and service sciences’.The journal is an open forum and one of the main channels for communication of multi- and inter-disciplinary research and practices.

Editorial objectives

Facilitate communication and interaction between researchers and practitioners
Encourage openness and exchange of knowledge as well as experience for increasing understanding
Encourage multidisciplinary research and provide a forum within the coverage fields
Encourage multiple methodologies, both qualitative and quantitative with varieties of sub-group methodologies
Encourage researchers and practitioners to be more self-reflective
Publishes

Relevant and related areas of Quality Sciences in a broad sense, theoretically and practically.
Relevant areas of Service Sciences in a broad sense, theoretically and practically
Linkage and integrative approaches of Quality and Service Sciences
Linkage between Quality Sciences and Organization theories
Linkage between Service Sciences and Organization theories
Emerging tendencies and future trends within and between these areas
Coverage

Ontology and epistemology of service and quality science
Emerging service society and the related phenomenon
Service economy and post-modern workplace
Sustainable development of quality and service
Role of quality in service businesses
Interdisciplinary nature of service and quality science
Organization, occupation and work in service society
Comparative research on Quality and Service Management
Exploring similarities and differences between Quality and Service Management
Exploring the linkage between Service and Quality Management
Integrative model of Service and Quality Management
Linkage to other management and organization theories
Customer participation and value creation
Integration of stakeholder view in quality and service design
Quality and Service standardization and assurance
Improvement of quality and service standards
Quality and service culture
Attractive quality and service creation
Design and innovation for service and quality
Service and Quality in Experience economics
Service and Quality creation for Sustainable development
Quality and Service productivity
Market culture and consumer behaviour
Emotional labour and commercialization of human feeling
Hospitality and care culture
Work and family in service society
Emerging trends, such as ‘Health consumption’, wellbeing /wellness industry, eco-tourism, eco-efficiency
Globalization and Changing workplace in service age
Relationship Management
Public sector management including health, education and local government
Consumption and identity
Consumer attitude and behaviour
The latest thinking and research in the field
Service encounter
Organizational design for building service and quality culture
Service, Quality and environmental issues
Quality and Service in e-business
Quality and service in information technology
Processes and operation management for service and quality